Black screen of death with cursor - unable to load in any mode
My husband's laptop has the black screen of death (KSOD) with a white cursor that stays in the middle - and never completely boots into windows.
All attempts to go into any of the other options via F8 (Safe Mode, Safe Mode with Networking,
Safe Mode with Command Prompt, Enable with Boot Logging, Enable with VGA, Last Known Good Configuration, etc...) all produce the same result - KSOD with cursor.
I have the CD for reinstallation of Windows XP Pro with SP2 and have used it to go into the Recovery
I have tried:
all with the same result.
I have also copied registry files (service, security, software, sam and default) from windows/repair, in case it was a registry issue.
I even went back and did a Repair Installation with the Windows CD (an
upgrade only, not a full installation) with no luck.
I have gone into the BIOS and put everything back in default - nothing.
****Though I did notice that the BIOS CLOCK is off time every time I've checked it out (i.e.
it's 7pm and
the clock would say 9pm or 10pm.
It never had the correct time every single time I checked).****
I EVEN disconnected all USB items (mouse), removed the battery, pressed the power on button, and put the battery back in.
I've been trying to fix this laptop since this past weekend and I'm totally out of options.
A little background on the computer - and what's been happening:
Laptop purchased in 2006 (yes, it's old...)
Dell Inspiron B130
Intel Celeron Processor M 370, 1.5 Ghz
2GB dual memory
40 GB HD
Windows XP Pro SP2 (actually it was running SP3 until I reinstalled windows)
Antivirus program - Norton Symantics
Also has SpyBot and Malwarebytes' Anti-Malware programs
Back in April, my husband got a computer virus (a trojan actually - W32.NIGEL) from a website.
It installed some program called AVSuite which I eventually found and deleted.
The computer was cleaned out and all was well.
One month later, he got another virus - THE SAME ONE - from the SAME site (he didn't learn the first time).
I went through all the steps to remove it and cleaned out the computer.
But over the next few months, I noticed that the Taskbar at
the bottom of the screen would not boot up correctly.
Sometimes I even had to go into the Task Manager and stop the explorer.exe process, then run a new one in order for it to come up.
Sometimes it wouldn't come up at all and I would have to completely shut
down the computer and reboot.
In the past few weeks or so it had gotten worse, to the point where my husband would turn on the laptop and let it just sit at the USER screen for about 20 minutes or so, then log into his USER.
I had already done virus checks,
malware checks, spyware checks - all with negative results (other than minor tracking cookies issues), but I knew something was wrong, just couldn't seem to figure out what it was.
So that morning we used the laptop to pull up a website - there was nothing special about it and the laptop was running fine.
That night - it was no longer booting up, only that KSOD with the cursor problem showed up.
My husband would really like to get in and retrieve his documents - then maybe a total reinstall would make it like new.
One last thing, in searching through google for a solution to the problem, I noticed one person had made a comment about a really strong virus that causes some issues in Windows Vista and 7, but said that the effects of the virus on Windows
XP were different - would cause the Task Bar to disappear, cause typing/keyboard issues, and cause problems opening Microsoft documents (all problems which we had experienced, including the sudden inability to open Windows Excel).
His solution was to remove
the hard drive and clean it out on a different computer.
Unfortunately, the laptop doesn't provide an easy way to do that...
Anyway, any help, guidance or assistance provided would be SO VERY MUCH APPRECIATED! Thanks!
Keys to the Problem Black screen of death with cursor - unable to load in any mode
Because of this Black screen of death with cursor - unable to load in any mode error, Windows can fail in starting some processes and the system's performance can significantly slow down. In some cases, Windows has problems starting up and the system can freeze.
Lastly, this error Black screen of death with cursor - unable to load in any mode can even result in the Blue screen of death error message, just like other critical Windows errors. If any of the above problems and symptoms occur in your PC, then you should immediately seek to resolve this problem.
In order to resolve Black screen of death with cursor - unable to load in any mode error or repair the corrupted and damaged Windows files, you will need a Black screen of death with cursor - unable to load in any mode error repair tool. There is more than one method of treating this kind of error code, and here is how you can manually do it:
- Start the computer and log in as administrator
- Go to the start button and select All Programs. Go to Accessories, System Tools, and then System Restore
- Click on System Restore and in a new window, select the 'Restore my computer to an earlier time's option and click Next
- On the new confirmation window that appears, click Next
- Restart your computer after the restoration has been completed
Another Safe way to Fix the Problem: Black screen of death with cursor - unable to load in any mode:
How to Fix Black screen of death with cursor - unable to load in any mode with SmartPCFixer?
1. Download SmartPCFixer. Install it on your system.
2. After the scan is done, you can see the errors and problems which need to be repaired.
3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in this software. Like dll downloading, windows updating and print spooler error repair.
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