Computer turns off unexpectedly
My computer will turn off unexpectedly while I am working.
It doesn't do it all the time but this morning it has turned off 3 times and each time I was doing something different.
I never get an error message, it just stops dead and turns off. Sometimes
I am playing a game and sometimes just checking my email.
It even happens when I am offline.
I don't know how to stop it from doing this.
I have Windows 7 which came on this computer and the computer is less than a year old.
It is a Dell.
Keys to the Problem Computer turns off unexpectedly
Look in the Eventlog for Errors.
Do you get Kernel Power ID 41 entires? If yes, read this:
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Note: It is recommended that you back up your files and folders before attempting this step:
- Move the mouse cursor over to the upper right side of the screen.
- A menu will pop up on the left. Click on the "Settings" feature on the menu.
- On the Settings window, click on the "Change PC settings."
- Now, left click on the "Update and recovery" feature.
- For the next step, left click on the "Recovery" feature.
- There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
- Now, follow the instructions on the screen to finish the Refresh process.
- After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
- Check again to see if the error Computer turns off unexpectedly has been fixed.
If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.
Recommended Method to Fix the Problem: Computer turns off unexpectedly:
How to Fix Computer turns off unexpectedly with SmartPCFixer?
1. You can Download Error Fixer here. Install it on your computer. When you open it, it will perform a scan.
2. After the scan is finished, you can see the errors and problems which need to be repaired.
3. The Repair part is finished, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in SmartPCFixer. Like dll downloading, junk file cleaning and print spooler error repair.
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