Wednesday, 21 September 2016

Troubleshoot:Computer freezes randomly and shuts down itself automatically while in sleep mode. Error

Computer freezes randomly and shuts down itself automatically while in sleep mode.

Hello,
I have a Dell Inspiron 570 desktop computer.
It keeps "freezing or in other words hanging up when I put a DVD or try opening something such as Word.
It's only about a year old and it's running Windows 7 HP x64.
It freezes for like 10 seconds but then it
will work again.
Also sometimes when its in sleep mode it will randomly just turn off and then when I turn it back on it shows the Windows shutdown unexpectedly error.
Also it has two hard drives installed 1TB & a second one 500GB.
Now, it also has 7GB of RAM installed.
4GB can preinstalled but my question is that the rest of the 3GB ram is like this: 1 2GB stick; and another 1 GB stick of RAM that I took out from another computer and put into it.
Could the freezing be related to the
RAM? 

Please help me out!
Thanks!
Original Title: Windows 7 Freezing Issue: Help Please!

Anwsers to the Problem Computer freezes randomly and shuts down itself automatically while in sleep mode.

Download Error Fixer (Free)

Hello Shaheer,
Thank you for posting your query on Microsoft Community Forum.
As per the description, I understand that your computer freezes while trying to run DVD or opening a Microsoft Word file.
Also, sometimes it shutdown automatically while in sleep mode and when restarted it comes up with the “Windows
shutdown unexpectedly” message.
I would appreciate if you can provide us the following information to help us understand the issue better.
Have you added a new memory (RAM) stick recently? Does this problem started after adding the new RAM?Do you get any error message when system freezes?Which Windows 7 version is installed on your computer?
Sometimes an additional stick of RAM in the system might cause this issue.
There is a limit to how much memory (RAM) your computer hardware and your operating system can handle.
Some older computer mother boards can handle a maximum
of 4 GB of RAM whereas some newer motherboards can handle up to 16 GB or more.


Basically, the issue may not
be because you have more RAM memory but more RAM sticks.
In some cases, the system freezes or goes to no boot situation due to larger no.
of RAM sticks than the system requirement.
So, for better performance, I would recommend you to install one stick
of larger memory (Say 8 or 16 GB) than 4 sticks of 4 GB each.

Having more RAM reduces Windows' dependency on virtual memory, which in turn frees up CPU and disk resources, making the computer run more efficiently.
To know on how to manage RAM and virtual memory on your system, I would recommend
you to refer to the following Knowledge Base article thoroughly.
RAM, virtual memory, pagefile, and memory management in Windows
http://support.microsoft.com/kb/2160852/en-us
Memory Limits for Windows and Windows Server Releases.
http://msdn.microsoft.com/en-us/library/windows/desktop/aa366778(v=vs.85).aspx
Also, I would suggest you to follow the troubleshooting steps in the article below, refer the section “My computer hangs or freezes randomly”

Windows 8.1, Windows 8 or Windows 7 hangs or freezes.
http://support.microsoft.com/kb/2681286/en-us
For Windows shuts down itself unexpectedly in sleep mode issue, you may follow the steps in the article below to run Windows inbuilt power troubleshooter to get the problem automatically detected and fixed.
Open the power troubleshooter.
http://windows.microsoft.com/en-US/windows7/Open-the-Power-troubleshooter
If the issue persists, you may create new power plan and check if the issue persists.
Follow the steps in the link below to change, create or delete a power plan:
Change, create, or delete a power plan (scheme)
http://windows.microsoft.com/en-US/windows7/Change-create-or-delete-a-power-plan-scheme
Hope this helps.
Please let us know the results.
Feel free to write us back for any further assistance, we’ll be glad to assist you.

In this method we will try to Boot in Safe mode with Networking and see if the error still persists.

  • Search "MSCONFIG" and Open.
  • Click on Boot Tab
  • Tick Safe Boot in Boot Option
  • Select Network.
  • Click Apply and OK.
  • Reboot your System.

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1. Download Error Fixer . Install it on your computer.  Click Scan, and it will perform a scan for your computer. The junk files will be shown in the list.

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